Shipping Policy

Shipping Policy
At Thompson & Co, we want to make your shopping experience as smooth as possible. Below, you'll find everything you need to know about our shipping process.

Progressing & Delivery Times

  • Orders are processed within 1-3 business days. If you order on a weekday, we process your order within 24 hours. Weekend orders may take a little longer.
  • After processing, delivery takes 7-12 business days on average. We do our best to ensure you receive your order as quickly as possible!

Fast & Free shipping
As part of our special promotion, we are currently offering 100% FREE worldwide shipping—no minimum order required! This means you can shop worry-free and enjoy your purchase without any extra costs. Please note, if you decide to return an item, you’ll be responsible for the return shipping costs, as well as the original shipping charge.

Shipping Insurance

  • Shipping insurance is offered at checkout for added protection.
  • Please note that shipping insurance is non-refundable
  • To initiate an inquiry or claim regarding the use of shipping insurance, please contact our customer support team at: info@thompson-co.com

Tracking your order
Once your order is shipped, we’ll send you a personal tracking code by email. With this code, you can easily track your order in real-time through our trusted partner, ParcelPanel. Please allow 2-3 days for the first updates to appear.

Efficient & Sustainable Shipping
To keep our prices fair and operations efficient, we ship directly from our Asia-based warehouse. This helps us reduce unnecessary storage and transportation costs while ensuring our products remain affordable. Additionally, by streamlining our logistics, we minimize packaging waste and lower our carbon footprint.

International orders may be subject to customs fees, import duties, or taxes upon arrival. These charges are set by local authorities and are the responsibility of the customer.

Delays and Considerations
We are a small business, and while we work hard to fulfill all orders on time, delays can occasionally happen due to circumstances beyond our control. We kindly ask for your patience and understanding. 

Need assistance?
If you have any questions or concerns about your order, or need help with shipping insurance inquiries. Please contact us at: info@thompson-co.com 

We're here to help!